How to Complain About SAPS Poor Service Delivery
Complain at the Department

Fill in the Complaints Form

• Fill in the form and send it to the Department of Safety and Security via fax or e-mail as follows:
  • Department of Safety and Security Monitoring & Evaluation: Complaints Section Attention:
    Werner Bezuidenhout / Evelyn Nkwenyane / Vusi Thugwane
    Fax: (013) 766 4615/00
    e-mail: wbez@nel.mpu.gov.za  / nkwenyane@nel.mpu.gov.za  / vthugwane@nel.mpu.gov.za
    
• Phone the department if you do not have fax or e-mail facilities:
  • Werner Bezuidenhout – Deputy Director: Complaints
    Tel: (013) 766 4018082 781 4421
  • Evelyn Nkwenyane – Assistant Director: Complaints
    Tel: (013) 766 4064 / 083 609 6425
  • Vusi Thugwane – Administration Officer: Complaints
    Tel: (013) 766 4092 / 082 597 5472
    The department will do the following:
    
• Look at the seriousness of the case.
  • If the case is not so serious it will be sent to the Provincial Commissioner for intervention o If the case is very serious it will be sent to the Independent Complaints Directorate
  • The department will follow-up on the case and provide feedback to the complainant