Public Service Transformation and Service Delivery Improvement
Vision
Improved Service Delivery through Stability and a development orientation.
Mission
We shall create an enabling environment for public service transformation, facilitate and coordinate service delivery improvement sessions for different institutions and advice on and monitor the implementation of transformation policies in the province.
Background
The PST and SDI unit has been established to ensure the transformation of the Public Service i.e. the creation of a uniform public service in terms of operational strategies, viable systems for redressing the imbalances of the past and maximising the impact of the state on society through the provision of high quality services by departments.
The unit derives its mandate from the constitution which advocates that people s needs must be responded to and that a high standard of professional ethics must be promoted and maintained. This is achieved through the service excellence award project that seeks to constantly evaluate the extent to which government departments and parastatals comply to the principles of Batho Pele when rendering services.
Transformation and change management are not exact sciences, we do not have absolute answers to the complex challenges that face us. However a provincial Learning Network Forum has been established to narrow the gap between “knowing and doing”. In any reform process learning is a necessary requirement therefore we have as a unit build into our provincial strategy mechanisms for enabling departments to reflect, learn and share their experiences.
Services Offered
- Monitor the implementation of national and provincial transformation frameworks and policies.
- Workshop departments, municipalities on the contextualisation of Batho Pele in their daily operations
- Measure/evaluate the extent of compliance to reform policies through audits
- Management of the provincial transformation framework
- Promote and improve accessibility of government services on a continuous basis
- Facilitate and manage the implementation of the provincial service excellence awards programme
- Facilitate and coordinate a macro transformation planning session for the provincial government
- Develop implementation strategies for transformation policies
- Facilitate and manage izimbizo aimed at effecting the desired change in the public service
- Facilitate and manage the provincial Batho Pele Learning Network
- Development and management of transformation structures/institutional arrangements for change within provincial departments.
The 8 Principles remain the pillars of the Belief Set
Access: Offering integrated service delivery; no wrong door or queue; ensuring convenience
Openness and Transparency: Creating a culture of collaboration & accountability
Consultation: Listening to customer problems & solutions
Redress: Apologizing & taking corrective action
Courtesy: Treating customers with respect, dignity
Service standards: Anticipating customer needs & providing quality & professional service
Information: Enabling customers to access government Services through providing accurate information
Value for money : Delivering solutions
Contact details:
| Name | Telephone | |
|---|---|---|
| Jerry Sikhosana | +27 13 766 2324 | jksikhosana@prem.mpu.gov.za |
| November Mbonani | +27 13 766 2393 | nmbonani@mpg.gov.za |